Get in touch
Have a question, feedback, or need help with a tracking issue? We're here to help. Choose the method that works best for you.
Contact information
Response time
Average: under 4 hours
Business days: 9 AM – 6 PM EST
Location
Toronto, Ontario, Canada
Serving customers nationwide
Live chat
Coming soon
Currently email-only support
Send us a message
Common questions
Why am I seeing "Demo mode" data?
When Canada Post's Tracking API is temporarily unavailable, our service displays realistic simulated data so you can preview the experience. The data is clearly marked with a "Demo mode" banner.
Is my tracking data private?
Yes. We don't store tracking numbers permanently. They're only used to fetch current status from Canada Post and are discarded immediately.
How accurate is the tracking information?
When Canada Post's API is available, the data is 100% accurate (direct from Canada Post). When in demo mode, data is simulated for demonstration purposes only.
Can I track international parcels?
Yes! We support both domestic (16-digit) and international (13-character, e.g., LM123456789CA) Canada Post tracking numbers.